SHIPPING & DELIVERY 

• Orders are normally delivered within 30 to 45 working days from confirmation, unless another timeline is stated on the product page.

• Delivery times are estimates and may be affected by production, sales, launches, public holidays, high order volumes, weather, transport disruption, courier delays or customs clearance.

• Orders containing items with different production timelines will normally be dispatched when all items are ready.

• Shipping charges are based on destination, parcel weight and delivery method. • Customers must provide a complete and accurate address, email address and active telephone number.

• Maria Ali is not responsible for delays, failed delivery or additional charges caused by incorrect or incomplete customer information.

• Tracking details will be shared after dispatch.

CUSTOMS, DUTIES & FAILED DELIVERY

• International customers are responsible for all customs duties, taxes and clearance charges.

• If a customer refuses delivery or does not pay the required charges:- Original shipping charges will not be refunded;- Return shipping, customs and handling costs may be deducted from any approved credit; and- No credit will be issued until the parcel is returned and inspected.

• No refund or credit will be issued if the parcel is abandoned, destroyed or not returned to Maria Ali.

• Maria Ali is not responsible for loss or failed delivery caused by an incorrect address, failure to accept delivery or instructions to leave the parcel unattended or in a nominated safe place.

SALE, MADE-TO-ORDER & CUSTOMISED ITEMS

• Sale, made-to-order, customised and personalised items cannot be returned because of change of mind, incorrect size selection or personal preference.

• Incorrect, damaged or genuinely faulty items will still be reviewed under this policy.

• Any rights that cannot legally be excluded remain unaffected.